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Possible concerns you might have

User Care

How to Protect Yourself from Fraudsters
Keep your personal data secure

Never share your ID, bank details, or passwords with unknown platforms. Our digital channels are secure—use only official links we provide.

Understand your loan terms

Before accepting any offer, make sure you fully understand the interest rates, repayment schedule, and conditions. We’re happy to walk you through it.

Don't rush decisions

Scammers often pressure you to act fast. Take your time, ask questions, and consult us if anything feels unclear.

Report suspicious offers

If you receive a questionable loan offer or suspect fraud, let us know immediately.

FA&Q

Q1
What is the repayment procedure for the loan?
Answer: Zamloan is recovered through Pmec/Payroll and is deducted every 25th of every month .The deduction time for some customers is different
Q2
what do you mean by payroll loan?
Answer: This simply means that it’s a long-term loan that will be recovered though PEMC /Salary deduction
Q3
Why was my loan application not approved?
Answer: We evaluate credit based on the true information you filled in. If you are not approved this time, you can try to apply again after a while, or wait for our notification
Q4
How much amount and period can I apply for?
Answer: We will evaluate based on the accurate information you filled in your application, and the range and period of quota you can apply for will be displayed on the application page.
Q5
How long does it take to receive the money?
Answer: You receive the money within an hour of you applying.
Q6
My application was approved, why haven’t I received the money for a long time?
Answer: We pay quickly, You can contact our customer service  to inquire about the loan progress.Then the customer service will help you to check the status of the order and feedback to you the reason.
Q7
Why did I apply for a large loan but only received part of the money?
Answer: It may be because your mobile money has a payment limit. Please upgrade your mobile money to facilitate payment collection. For other reasons, please contact customer service by phone.
Q8
How can I get commission from Zamloan?
Answer: a.Usually after you successfully apply for a loan, the customer service will send a link and share the link with your friends or colleagues. When they successfully get a loan through the link you shared,and get the money, you can get a commission. The more successful sharing, the more commission you will get. b. You can also log in to Zamloan website,click Mine in the lower right corner, then click K200 to be earned, and then share the link with friends or colleagues. When they successfully get a loan,and receive the money, you can get a commission. The more success you share, the more commission you will get.
Q9
How much can I repay before the period ends?
Answer: You may contact our customer service, then we will help you to calculate how much you are supposed to pay on that particular day, and send the loan statement to you, so that you may check how much you need to repay.